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Tiket.com

Stress-free booking experiences so you can make the most out of your trip.

A stress free travelling booking experience.
A collaborative design process with tiket.com.
The Challenge:
How might we ease the stress of booking a trip with relevant suggestions and recommendations?
Background:
Established in 2011, Tiket.com is one of Indonesia’s largest online travel agent. The online product offers services ranging from booking hotels, flights, train-rides, car rentals, to purchasing attraction & concert passes.

The scope

A complete overhaul of the OTA’s mobile app. We redesigned tiket.com’s user flow from the moment they make their booking to hitting that pay button.
User Experience Design
Consolidating the whole mobile product offerings to ensure everything is well streamlined and effective for the end users — from homepage, flights, hotels, entertainment, and more!
User Interface Design
Developed a new mobile app framework based on the new Google material design guideline to provide recommendations in context of the user’s activities and searches.

Streamlined flows

Consolidating the whole mobile product offerings to ensure everything is well streamlined and effective for the end users — from homepage, flights, hotels, entertainment, and more!

Introduced the New Google Material Design framework

Developed a new mobile app framework based on the new Google material design guideline to provide recommendations in context of the user’s activities and searches.

The screens

A comprehensive UI style guide

Documented all UI elements that are designed and developed specially for tiket.com into one source of truth.

Ensure that the new designs work with the local Indonesian market

Together with the internal tiket.com team and our research partner, Somia, we tested out our findings and assumptions to make sure that what we designed are validated by the users.

The features

Personalized recommendations to fulfill your wanderlust

We’ll recommend you with the most relevant ideas based on your booking history. Let’s face it, we don’t need to know what event is happening in London, when you’re busy sipping on coconuts and getting your tan on in Bali.

Never miss a flight

Your trip plans consolidated in the palm of your hands. Know what’s coming up next on your trip all in one place. You’ll never have to go through the stacks of email just to get your hands on your hotel reservation. We baked in subtle reminders to keep you in the loop so that you’ll never miss a flight.

Expand your search, get the birds eye view.

Get the most contextualized results and browse through a map view to help you plan your next trip.

"It has been an absolute pleasure to collaborate with Sixty Two on bringing our app redesign project to fruition. Sixty Two has either met or exceeded all of the goals that we initially set for all of the projects that they helped us to implement.

They worked very closely with us throughout the entire process, advising us at every stage. Their professionalism, creativity and talent made it pleasurable to work with. We have no hesitation in recommending their service to other potential users and we’re looking forward to working with them in the future."
Marcela Einstein - Head of Product

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