This final part in our five-part series examines the gap between what’s available in Indonesia’s financial system and what actually feels usable. Financial tools are more visible now, but many people still hesitate to use them. Across generations, there’s a lingering sense of fragility, people worry about unexpected costs, struggle to find support they trust, and often feel excluded from financial conversations.
This section brings together stories, survey findings, and expert input to find new ways forward. It introduces engagement principles to help build trust with users and offers a strategic framework focused on building financial resilience. Using how might we questions, scenario planning, and grounded design tools, we explore what a more supportive financial future could look like, reflecting how people actually live.
Looking at Indonesia’s current financial landscape and imagining what could come next, we explore a range of solutions. These include unconventional and disruptive ideas, like home-visit services and cultural wallets, that challenge familiar models and offer new ways for financial services to show up in everyday life.
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