This report is the first in a five-part series exploring financial mindsets in Indonesia's Tier 1 cities. It lays out the backdrop of a rapidly changing financial landscape: one where access is growing faster than understanding.
Financial inclusion is on the rise, with more people using e-wallets, BNPL services, and online loans than ever before. But many young users sign up for credit they can't manage, while older generations struggle with tools that weren't built for their habits. As digital finance expands, the mismatch between new systems and everyday realities becomes harder to ignore.
This chapter looks at how financial change is unfolding on the ground. It traces the habits, risks, and informal workarounds that shape how Indonesians actually manage money day to day. From the rapid spread of QRIS to the quiet persistence of cash, the picture is complex and it matters for anyone trying to build what comes next.
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